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CASE STUDIES
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2026
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Mode 0
Mode 0 — A Connected Back Office for an Auto Repair Shop
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OVERVIEW
A shop where the work happens in the bay, not at the desk
Mode 0 runs a busy auto repair shop. The money is made with a lift, a diagnostic tool, and a pair of hands — not at a keyboard. But every job still generates a trail of paperwork: an estimate to approve, a deposit to collect before parts are ordered, quotes to pull from suppliers, and an invoice to issue when the car is done. For a long time that trail lived in text messages, a paper pad, and the owner's head. The shop didn't need a fancy dashboard — it needed the paperwork to move on its own, so the mechanic could stay under the car.
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CHALLENGES
Paperwork lived everywhere except the case
Nothing in the shop was connected. A single repair touched half a dozen tools that never talked to each other:
Estimates were written by hand, then re-typed into an invoice later — the same work done twice, with twice the room for error.
Deposits were chased by phone, so it was easy to start a job before the customer had actually paid.
Supplier quotes arrived over WhatsApp, email, and phone calls, with no single place to compare prices.
The owner was the integration layer — when he was busy or away, the whole back office stalled.
How does a repair shop keep paperwork, payments, and supplier quotes moving — without the owner or the mechanic stopping shop work to type?
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SOLUTIONS
The operating environment
We built Mode 0 as the shop's operating environment — one system that carries a repair from the first estimate all the way to a paid invoice. Every document lives on the case it belongs to: the estimate, the deposit request, the supplier order, the final invoice. Nothing is scattered across chats and paper anymore.
AI and automation inside
Estimates turn into invoices automatically — no re-typing and no missed line items.
Deposit and payment requests go out the moment a job is approved, and the system tracks who has paid.
Supplier quotes are requested and collected automatically, then lined up side by side so the shop picks the best price.
Every step of the document flow — estimate, deposit, supplier order, invoice — is generated and filed without anyone chasing it.
Voice for the mechanic
The mechanic never has to stop and type. A voice-only bridge lets him move a case forward, approve a quote, or update a job just by talking — hands stay on the car, and the paperwork still keeps up.
What stayed human
Pricing judgment, the customer conversation, and the actual repair. Mode 0 takes the typing and the chasing off the shop's plate — not the craft.
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RESULTS
The office keeps up with the bay
The paperwork now moves at the speed of the shop, instead of lagging a day behind it.
Estimates, invoices, deposits, and supplier quotes run in one connected flow instead of four disconnected ones.
Deposits are collected before parts are ordered, so the shop stops fronting money for jobs that stall.
Supplier quotes arrive and get compared automatically, cutting the back-and-forth down to a single decision.
The mechanic handles his part by voice and stays on the tools — the back office no longer depends on the owner at a desk.
5
Case stages tracked from intake to close
4-in-1
Estimates, invoices, deposits, and supplier quotes in one flow
Voice
The mechanic runs the case hands-free
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CASE STUDIES
